Welcome to ZELYPHORA’s refund policy page. We strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely satisfied with our products, we offer a clear and fair refund policy outlined below.
To be eligible for a refund, the following conditions must be met:
Several types of goods are exempt from being returned. These include:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: ZELYPHORA, 123 Elcmor Avenue, Suite 45, San Francisco, CA 94102.
To return your product, you should mail your product to: ZELYPHORA, 123 Elcmor Avenue, Suite 45, San Francisco, CA 94102.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please contact us at [email protected].